RETURN POLICY:   All products are special ordered by the person ordering and are NOT subject to cancellations.  Due to the nature of our product line, returns will only be accepted for products damaged upon shipment to the customer*.   All returns must be authorized by Global PI Supply before product(s) is returned.   Global PI Supply will replace, refund, or credit your account for returned product(s) at the discretion of Global PI Supply.

*Special exceptions may be made on a case by case basis determined by Global PI Supply.  In this event, returns are subject to deductions for shipping costs and a 25% restocking charge and must be returned within a five (5) day period from date of receipt of product(s).  NO refunds will be given for products returned without explicit permission from Global PI Supply.

Any return must be authorized by a representative of Global PI Supply and under no circumstances will returns be accepted otherwise.   Authorization and shipping instructions must be obtained from Global PI Supply  No returns will be authorized after five (5) business days of receipt of product(s) by the customer.

SHIPPING & HANDLING CHARGES ARE NON-REFUNDABLE FOR RETURNS.

Replacement Shipping Costs Policy:
In the event that your product is defective upon receipt:

Shipping charges for products that are defective or felt to be faulty are the sole responsibility of the customer. Global PI Supply will pay for the return shipment cost of the NEW / replaced product but NOT the return shipping tariff from the customer's location to our nearest shipping depot.

Our reason for the above clause is that we have no control over how the product is handled once we ship it out. Exceptions to this may be permitted but at the sole discretion of Global PI Supply. Each incident will be assessed independently. 

REQUESTS TO RETURN PRODUCTS MUST BE OBTAINED FROM Global PI Supply WITHIN A FIVE (5) DAY PERIOD AFTER THE CUSTOMER HAS RECEIVED THE PRODUCT(S).

WARRANTY: We guarantee all products to be free of defects in workmanship and material for 90 days (unless manufacturer's warranty is longer; please call) after sale to the customer.  We will replace or repair the product(s) at our option providing there is no evidence of customer misuse, or alteration. See above for our shipping / return policy

LEGAL STATUS OF PRODUCTS: It is the responsibility of the Buyer (not the distributor), to ascertain and obey all applicable local, state and federal laws in regard to possession and use of any items listed on this web site. Consult an attorney or law enforcement professional, regarding local, state and federal laws before ordering. By placing an order, the Buyer represents that he/she is of legal age and that the products will be used only in a lawful manner.

Payment Policy:

Thank You for your Patronage. In order to complete your sales request, please use the link attached to the product(s) you chose and use our online billing company, 2checkout.com.

Global PI Supply does not see or retain ANY of your credit card information.

Global PI Supply, a division of Golden West Investigative Group Ltd, does not accept and liability on how the products purchased are used by the end user (purchaser).

All sales are FINAL. Should you feel that your purchase is defective, our office must be notified within 5 days of delivery. Notification should be in the format of an e-mail sent to sales.department@globalpisupply.com . An RMA # and appropriate return information for the replacement of the unit will be provided at that time. Should the unit be found by our tech department to not be defective, it will be returned to the customer once the additional shipping has been billed and paid for. The original or replacement unit will not be sent until these issues have been resolved and documented.

For further clarification, please read our RETURN POLICY.

An e-mail will be sent with a tracking number as soon as your order has been sent.

Except in circumstances where there is a STATUTORY holiday or the product is back ordered, your order will be shipped within 3 business days of placement.